Using our sand coffee maker is very simple:

1. Plug the device into a socket with the correct voltage.

2. Pour the special quartz sand into the tray (included in the package).

3. Turn on the machine and wait 7–8 minutes for the sand to heat up.

4. Set the thermostat to a maximum of 200°C.

5. Once the sand is hot, place your cezve (coffee pot) into the sand and brew your coffee.

6. After use, remember to turn off the device and allow the sand to cool down.

A detailed user manual is included in the package.For your safety, please handle the hot sand and the machine with care.

Our devices, when used correctly and in accordance with the user manual, are covered by a 2-year manufacturer's warranty. Any manufacturing-related defects that occur during the warranty period will be repaired or replaced free of charge.

Please contact us for detailed information about warranty coverage and terms.

Yes, our sand coffee makers are shipped with special quartz sand included. This ensures optimal heat distribution and the authentic coffee-making experience.

The power consumption of our coffee machines varies by model. Wattage and technical specifications are detailed in each product's description. Please review the relevant product page before purchasing.

We ship worldwide. However, some countries' logistics and customs processes may vary. Please contact us for detailed information about available countries.

Yes, all our coffee machines are powered by electricity. We manufacture our products with due care to meet specific voltage requirements for each country.

We offer 110V models for the US and 220V models for other countries.

The sand usually reaches the desired temperature in 7-8 minutes. We recommend avoiding direct contact with the hot sand.

If you have a business and don't want the machine to cool down, you can keep the sand temperature around 100°C.

During the coffee brewing process, the sand temperature should be raised to approximately 200°C.

Our coffee maker's thermostat is designed to operate at a maximum temperature of 200°C. Using it at higher temperatures can damage the heater inside the device. Therefore, we strongly recommend that you do not exceed a maximum temperature of 200°C.

When cleaning your device, please follow these steps:

After use, turn off and unplug the device and allow it to cool completely.

After ensuring the sand has completely cooled, you can gently remove any remaining sand.

Wipe the exterior of the device with a damp, soft cloth. Avoid using chemical cleaning products.

Avoid contact of electrical components with water.

Regular cleaning improves the performance and extends the life of your device.

Please perform the following checks:

Are the outlet and electrical system where the appliance is plugged in intact?

Is there any breakage, burning, or odor in the appliance's cable? Is the outlet melted or damaged?

Is the thermostat being used at a maximum temperature of 200°C? Has it been left at high temperatures for an extended period?

Has the appliance been dropped? Are you sure it is in a secure and stable location?

Has the appliance come into contact with liquid?

Are none of the above conditions present, and the appliance's lights are not on?

Please contact us.

First, ensure that the outlet and electrical system your appliance is plugged into are in good condition. A faulty outlet or wiring can damage your appliance and its cable.

If the fuse blows despite the outlet being in good condition, we recommend contacting a qualified electrician to have your fuse panel checked.

While the sand is usually a special roasting sand, aquarium sand can also be used as an alternative. You can contact us for replacement sand or purchase it from your local aquarium and hobby store. However, using original sand is recommended for device performance and coffee flavor.

The device heats up in approximately 7-8 minutes when first used and the coffee brewing time is approximately 4-5 minutes.

Yes, our coffee makers are handcrafted. Each copper cezve is made by experienced artisans using traditional techniques. The body of the machine is hand-assembled, resulting in slight variations that make each piece unique.

Once your product is shipped, you'll receive a tracking number and shipping company information. This information will allow you to easily track your order.

For detailed information about our return and exchange processes, please review our Return Policy page.

Use the device at a maximum temperature of 200°C.

Avoid contact with liquids.

Do not touch hot sand directly.

Do not use harsh or abrasive cleaning materials.